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Penny Wise

This Feels Like a Rock in the Dryer

This Feels Like a Rock in the Dryer

You’ve heard that sound, right? When something is clanging around in your dryer with the rest of the laundry? Now imagine there’s no other laundry in the dryer, just the rocks.
Navigating Family Conflict this Holiday Season

Navigating Family Conflict this Holiday Season

Christmas will be different this year. Family conflict may arise. One common denominator is that we are all grieving something taken from us.
Build a Golden Bridge

Build a Golden Bridge

To position yourself for good sandbox play, you can’t retreat to your corner and turn your back on the challenges that make you feel like doing exactly that – turning your back. You must face the circumstance.
Manage Stress with Curiosity in this New Sandbox

Manage Stress with Curiosity in this New Sandbox

The sandbox is now a hybrid of virtual and on location workplaces.  The only consistent thing is change, and the stress of it all has made 73% of respondents to our workplace conflict survey indicate ‘high stress’ as the biggest challenge since the pandemic hit. 
Who’s Zoomin’ Who?

Who’s Zoomin’ Who?

Looks like we’ll be virtual for a while longer, and quite possibly participating in a hybrid of virtual and in-person meetings for the long term.  Let’s get real comfortable with Zoom because it’s the next best thing to face-to-face conversation.  
One Thought to Boost Your Confidence

One Thought to Boost Your Confidence

As I work with business professionals across the continent, one thing I see most often is a lack of confidence.
The NEW Workplace Conflict Trends and Resolutions

The NEW Workplace Conflict Trends and Resolutions

I invite you to listen to the podcast I did with Lindsay Lapaquette about conflict and how we can build strong relationships, even when it’s tough.
Tune Up Listening While Wearing a Mask

Tune Up Listening While Wearing a Mask

Reading nonverbal cues has become more important than ever! We are challenged by listening to others because the mask is covering their mouth and half of their face. Read to learn about facial clues to better understand people who are speaking while wearing a mask.   
How to Fire a Customer

How to Fire a Customer

When dealing with difficult customer behaviors, your product or service offering might not always be a match for what our customer needs, or can afford – and that’s ok. It’s not right or wrong, it just is what it is.
Quit Taking it Personally

Quit Taking it Personally

Every week I put out a tip (a Leadership Tip). This week, it’s a QTIP…an acronym for ‘Quit Taking It Personally’. Business isn’t built on emotion, but the people who serve in them are.