One of most important lessons to be learned in the aftermath of the COVID-19 pandemic was the importance of local ownership and supply chains. Businesses with a direct connection to the community through ongoing local production and ownership were the anchors that helped keep local economies rolling.
It’s with that lesson in mind that the team at North Bay Mazda is happy to inform the broader North Bay community that the dealership is once again under local ownership. The transaction occurred in November 2022, when North Bay Mazda was acquired by Patrick Shaw and the Law Brothers, Corey, David and John.
The purchase signals a new era for the popular dealership, and new owner Patrick Shaw said the business will continue to provide the same great products and services to customers.
“If COVID taught us anything, it’s that you must take care of those around you. Without supporting local, we all suffer,” said Shaw, who has been with the dealership for five years. “We’re now owned and staffed with local people, and that wasn’t the case for a few years. Our goal now is to improve the business and work closer with our community.”
Originally from Manitoulin Island, Shaw and his family have called North Bay home for the past 12 years. He has held various roles with North Bay Mazda including Used Car Sales Manager, General Sales Manager, General Manager, and now Managing Partner. Shaw says those collective experiences have him well-prepared for the next phase in his journey with the dealership.
“Nothing is more important to me than community and customer service,” he said. “With a strong background in business, customer relations, and sales, I am always striving to develop and strengthen relationships in these areas. As the Managing Partner at North Bay Mazda, I aim to provide people of every background the perfect service to suit their needs, while providing a positive environment for both customers and staff.”
One of the first moves at North Bay Mazda, is the integration of technology designed to make the buying and servicing processes more efficient and seamless for both customers and staff.
“We’re trying to create a much easier experience for customers,” said Shaw, who said North Bay Mazda’s young staff are eager to incorporate new platforms into their customer service efforts. “We are bringing in video functions, mobile pay options for customers, and easy booking options, direct from our website for service appointments. We’re just trying to make the process smoother and more transparent for our customers.”
Relationship building will remain one of the key pillars of operation at the dealership. The staff understands the importance of personal relationships when customers are looking to purchase or maintain one of their largest investments. Despite gravitating to the internet to do a great deal of preliminary shopping, Shaw believes that the majority of people still prefer to buy a vehicle in person.
Shaw says the entire team at North Bay Mazda is looking forward to the new opportunities created by virtue of having local ownership living and interacting within the community.
“My ultimate goal is to operate a business that not only benefits those who work and shop here, but to impact our local community in as many positive ways as possible,” he said.
Drop into North Bay Mazda located at 235 Lakeshore Road. Or visit them online.