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Helping people of all ages build confidence using online and telephone banking

Northern Credit Union launches Seniors’ Priority Line among a suite of resources to increase convenience and access
Northern credit union Spotlight photo June 2021

Between work, volunteering, and taking the time to enjoy what comes with a new stage of life, seniors are busier than ever. The good news is, they no longer need to be tied to local branch hours to do their banking. 

Two-thirds of Northern Credit Union members are already using its online and telephone banking options, and Northern is committed to ensuring members of ALL ages can take advantage of the added benefits of anytime and anywhere banking. 

This is where Northern Know-How comes in with a suite of resources designed specifically for seniors, including: 

Seniors’ Priority Line

The Northern Hub is a telephone banking and support service with local Northern Credit Union staff and extended hours. Now, there is a line dedicated to seniors. No one is rushed and all questions are welcome. 

How-to videos and curated articles

Eight videos that cover everything about online (or digital) banking can be found on the Northern Know-How section of the website. From how to set up an account to where to find certain features, these videos are all about learning, building new skills, and gaining confidence. It also has a great selection of articles including methods of spotting fraud, recognizing financial abuse, and retirement planning advice. 

In-branch tutorials for seniors

One-on-one tutorials are being offered at local Northern Credit Union* branches. Members bring in their computer or smartphone and branch representatives ensure everything is properly set up and that there is full comfort in using all the features. 
Almost all banking, including account setup and inquiries, bank transfers, investments, loans, lines of credit, and mortgages can all be done using Northern Credit Union’s online and telephone services. 

Older, wiser, and digitally ready – it is all about NORTHERN know-how and Northern Credit Union’s commitment to members of all ages and abilities. 

For more information visit or call 1-833-441-2022.

*In-branch tutorials will be subject to provincial COVID-19 safety restrictions