Shoppers Drug Mart says a computer outage affecting all of its 1,300-plus locations, including those in North Bay, is preventing customers paying with their debit cards and using their loyalty points program.
The national pharmacy retail chain, owned by Loblaw Companies Ltd. (TSX:L), says it started experiencing "intermittent" technical difficulties at all of its stores Monday night.
It says it can still accept cash and credit card payments of up to $300 and that all Shoppers Optimum points from transactions will be added to customers' accounts after the outage is resolved.
Most pharmacies are not able to fill or process prescriptions, as the systems are down and cannot pull up patient profiles/medical records or even print prescription labels.
The company says it will provide an update later today.
The outage has prompted customers to go voice their complaints on Twitter.
Some say they haven't been able to refill their drug prescriptions and others say Shoppers needs to do a better job of communicating with its customers.
Shoppers Drug Mart Corporation is a Canadian retail pharmacy chain based in Toronto. It has more than 1,253 stores operating under the names Shoppers Drug Mart in nine provinces and two territories and Pharmaprix in Quebec.
