Ontario is extending resources to individuals experiencing a mental health or addictions crisis by expanding the OPP Crisis Call Diversion Program to the OPP Provincial Communications Centres in North Bay and Orillia beginning today.
The OPP Crisis Call Diversion program, announced earlier this year, is designed to help provincial police officers offer the most appropriate response to calls from people experiencing a mental health or addictions crisis by embedding professional mental health and addictions crisis workers into OPP Provincial Communications Centres.
Once assigned to the call, a crisis worker can assist callers by providing resources and tools, offering referrals, and helping them navigate the mental health system. Alternatively, the crisis worker can provide support and assist in preliminary de-escalation when a call has been assigned to a police officer according to a news release.
“Having mental health and crisis professionals available to respond to callers in distress not only ensure individuals can get the appropriate help when they need it, but it also helps reduce the need for police resources to be allocated to non-emergency situations,” said Solicitor General Sylvia Jones.
“The Ontario Provincial Police continues to work together with mental health and addiction partners to develop, expand and enhance programs, such as the Crisis Call Diversion program, to better support persons in crisis and our frontline,” said OPP Commissioner Thomas Carrique. “The OPP understands that mental health is health and that healthy communities are safer communities."
The Crisis Call Diversion Program was developed with and operated in partnership with the Canadian Mental Health Association. The expansion in the North Bay 0program is being offered in partnership with the CMHA North Bay and District.
“When someone in a mental health crisis reaches out for help, the focus should always be on the most appropriate response. Putting mental health professionals in place to respond, as this model does, helps to ensure that the individual has the best outcome,” said Camille Quenneville, CEO, CMHA Ontario. “We can help those in crisis avoid unnecessary emergency department visits or, even more worrisome, engagement in the justice system. Using our skilled staff will help to make a positive outcome more of a certainty.”
With today’s announcement, four OPP Provincial Communications Centres are offering the Crisis Call Diversion Program.
