Hydro One unveiled a new feature today that allows customers to report power outages by text.
Customers experiencing a power outage can text WATTS (92887) to Hydro One and will receive updates on power outage restoration status and times.
“We’re in a digital age where consumers expect mobile self-serve tools available at their fingertips and we are proud to be the first electricity provider in Ontario to offer customers the option to report their outage to us by text,” said Jason Fitzsimmons, Chief Customer Care Officer.
The new feature complements the company’s existing customer outage tools, which include outage alerts and an outage map and app where outages can also be reported.
Customers can visit HydroOne.com/OutageAlerts to register for outage alerts along with other valuable tools and services.
