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Sturgeon Falls KOA Holiday Campground wins award for customer service

The KOA President’s Award is presented to those campgrounds meeting exceptional quality standards and who receive high customer service scores from their camping guests
2021 sturgeon-falls-koa
Sturgeon Falls KOA

Kampgrounds of America, the world’s largest open-to-the-public campgrounds says that the Sturgeon Falls KOA Holiday Campground has earned the 2022 KOA President’s Award and KOA Founder’s Award.

The awards were presented Tuesday, November 16 at KOA’s Annual International Convention in Baton Rouge, Louisiana.

The KOA President’s Award is presented to those campgrounds meeting exceptional quality standards and who receive high customer service scores from their camping guests. KOA surveys hundreds of thousands of campers each year regarding their KOA camping experience.

The KOA Founder’s Award, named in honor of Dave Drum, who founded KOA on the banks of the Yellowstone River in Billings, Montana in 1962, is KOA’s highest service award. It is awarded exclusively to those KOA campground owners and managers who attain world-class scores in both customer service and the KOA Quality Review.

“Our President’s and Founder’s Awards are driven by camper feedback and, especially in a year with a higher number of new campers, it points to the work that’s been done to ensure each guest has the best outdoor experience," says said KOA President Toby O’Rourke. "These KOA owners have made the right investments in their campgrounds to make them the very best in North America.”

KOA is celebrating its 59th anniversary in 2021.