According to a survey conducted for Hydro One 52 per cent of Ontarians surveyed were unaware they can switch from Time-of-Use (TOU) to Tiered pricing.
"We want our customers to know they have a choice and we have the insights and tools to help them make the right decision to fit their lifestyle," said Spencer Gill, Vice President, Customer Service, Hydro One
While only 3 per cent of Hydro One's customers have switched since it became an option in November 2020, customer data shows that 43 per cent – or about 600,000 – would see an average savings of more than $50 per year on the Tiered pricing plan, with some in that group estimated to save more than $130 per year.
The analysis also shows that 12 per cent of customers are saving between $10 and $50 per month by staying on the TOU plan. Approximately 45 per cent would see no change to their monthly bill.
Hydro One customers can use the company's online portal and calculator to determine which pricing plan best aligns with their electricity consumption. No action is needed by customers looking to remain on TOU pricing.
To make the switch between pricing plans, Hydro One customers can go here.
"We encourage customers who are experiencing financial hardship during this challenging time to give us a call to access our Pandemic Relief Program," said Gill.