There have been plenty of complaints about trying to phone the local health unit, but as of Wednesday morning, the North Bay Parry Sound District Health Unit’s COVID-19 call centre will have a new toll-free phone number (1-844-478-1400).
If you are looking to book a COVID-19 vaccine appointment or discuss general, or school concerns related to COVID-19, call the toll-free number.
"The change to a dedicated COVID-19 line was made in an effort to improve the call experience and open phone lines for those trying to reach other departments in the Health Unit," according to a news release.
Upgrades include:
- No more dropped calls when in the queue.
- Technology enhancements that will inform anticipated wait time, position in the queue, and provide callback functionality.
The Health Unit is also working to increase the number of staff working the call centre.
For COVID-19 vaccination booking, people who are able to book online are still encouraged to do so to help keep lines available for those who have questions or are unable to book online.
