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Computer virus at Sudbury hospital affects North Bay

As a result, 21 of the 24 northeastern Ontario hospitals have seen their main electronic medical record system, Meditech, put on downtime
Health Sciences North officials meet in the hospital's Incident Command Centre as staff at hospitals across the northeast struggle with the impact of a computer virus affecting 24 hospitals. (

The North Bay Regional Health Centre has confirmed it has been impacted by the technical difficulties at Health Sciences North in Sudbury this week. 

"The North Bay Regional Health Centre has the largest satellite chemotherapy clinic of the North East Cancer Centre at HSN," stated Kim McElroy,  Manager of communications at the NBRHC.  

"As a result of the technical difficulties, NBRHC’s satellite chemotherapy clinic has been cancelled Wednesday, Thursday and Friday of this week.  To minimize the impact on our patients, arrangements have been made to reschedule these patients for treatment this weekend."   

McElroy says at this time, no other clinical areas of NBRHC have been impacted and alll programs and services remain open to our community. 

Earlier today, the Health Sciences North's CEO said there is no evidence to suggest that the privacy of patient information has been breached as a result of the virus that has impacted hospital operations.

As a preventive measure, systems at HSN were put on downtime, successfully avoiding dissemination of the virus, said HSN, said Dominic Giroux in a series of tweets.

"We have no evidence to suggest that privacy of patient information has been breached," Giroux tweeted.

The impact has been far-reaching, too, as 24 Northeastern Ontario hospitals have been impacted by the virus. Earlier today, hospital spokesperson Jason Turnbull said the virus is not a ransomware attack on the hospital.

Giroux called it a "zero-day virus", which basically means the virus is previously unknown and antivirus software is not available to catch it.

As a result, 21 of the 24 northeastern Ontario hospitals have seen their main electronic medical record system, Meditech, put on downtime. The electronic medical record system for cancer programs in 12 hospitals, Mosaiq, is on downtime. Ten hospitals have their medical imaging system on downtime. Four hospitals have had their email and servers for back office impacted. 

At HSN, about 75 per cent of the systems are impacted by the downtime. 

Giroux said in a tweet this afternoon that HSN is working to begin restoring critical systems by tomorrow and planning to re-schedule canceled chemotherapy and radiation treatments this weekend. 

Sault Area Hospital told the virus has affected radiation treatments for area patients.

“At this time, Sault Area Hospital is experiencing some disruption in service at our Algoma District Cancer Centre. The Algoma District Cancer Centre is a satellite clinic of the North East Cancer Centre at Health Sciences North. HSN’s technical difficulties are resulting in delays in treatment for some patients receiving radiation treatment,” said Brandy Sharp Young, SAH manager of communications and volunteer resources, in an email to SooToday.

“We apologize for any inconvenience this may cause our patients. We are working closely with HSN to support them while their IT issues are being resolved. Once we are able to reconnect to HSN, we will notify our patients.

“All other areas of SAH remain open and accessible to the public.

HSN began noticing problems with its computer system at 8 a.m. Tuesday. It is not yet known how the hospital’s IT systems became afflicted with the virus. While HSN has said patient care is not impacted, wait times at the emergency department will be longer, while certain elective procedures and surgeries in the next 24 to 48 hours could be rescheduled.

- Media