Penny Wise

The important tools of our success can take many forms. Perhaps they are communication skills, strategic planning time, connecting with our customers, maintaining equipment or continuing our education.

Communication takes many forms, especially these days with social networking web services, blogs and Twitter. “What is Twitter?” many people ask me, thus the inspiration for this article.

The Gallup Organization identifies regular recognition and praise as a key element of employee satisfaction.

As we go through life and continue to develop our communication and leadership skills, we are often called to speak at special functions in praise of a guest of honour.

What is an entrepreneur? You are. Whether you own your own business, or you work for an employer, you are the one who has total control over your success and your performance. In today’s economy, people need great value.

The turn of the calendar year creates new ideas and excitement about how we can become a better version of ourselves. Companies set new goals and people make New Year resolutions to set goals for financial wealth, health, happiness, and spirituality.

With the recent change in the economy many people share their doubt, fear and apprehension. Much time is spent thinking and talking about things that are of concern to us, but not at all in our circle of influence (that which we can change).

You have most likely heard the expression, “It's not what you say, it's how you say it,” that implies we need to mind our manners when communicating with people, and be empathetic with our tone and choice of words.

From customer satisfaction to employee motivation to customer satisfaction — what a tremendous cycle. Satisfied customers motivate employees. It’s a chain reaction of contagious enthusiasm.

In part one of this valuable topic we have learned the importance having an organized chairperson or meeting leader, staying on course with an agenda allotting time to specific items, and collaboration ideas for gaining participation, attention of at