Part time Member Service Representative

Part time Member Service Representative

Job Type: Temporary, Summer Coverage

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Take a look at this job posting, and kick start your career in the financial services industry. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

The part-time Summer Student Member Service Representative (MSR) demonstrates a strong passion for customer service. The Summer Student MSR provides courteous member service not only by processing member’s financial transactions, but by cross selling (or referring) our full range of products and services at every opportunity, ensuring that our members expectations are consistently met or exceeded.

• process members’ transactional requests (deposits, withdrawals, transfers, etc.) in branch
• provide in branch member service through telephone inquiries
• balance ATM when requested
• promptly respond to member inquires/problems in a courteous and efficient manner
• uncover members’ needs, and assist members to utilize the products or services

Why work at YNCU?

YNCU Summer Students will have the opportunity to receive strong personal and career mentorship in a collaborative learning environment.

YNCU Summer Students also get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter.

• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• Competitive Compensation, Incentive Programs and Benefits
• Canada's Healthy Workplace Month Great Employer Award 2022
• Certified Ontario Living Wage Employer
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm
• Training and Development Opportunities through internal learning platform
• Establish connections and build lasting relationships
• Participate in fun team building activities
• Supported development by leaders through coaching
• Participate in Dress Down Casual Fridays
• Free Banking

What we are looking for

• Currently enrolled in post-secondary program (preferably business, finance or a related program)
• Flexibility to work a varying schedule, which could change
• Willingness to work at any branch of YNCU when requested
• Self-starter who works proactively to ensure needs of members are met and works as a team player
• Ability to communicate clearly with both employees and members
• Professional conduct and appearance
• Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook, Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
• Must have a valid Ontario driver’s license and reliable available vehicle
• Must be bondable

Term Length: 4 months

Term Start Date: May 8^th, 2023

Term End: September 1^st, 2023

Base Rate of Pay $23.40 Hourly

To be considered for this opportunity you must be available Monday – Friday between the hours of 8:45AM – 6:00PM.

If you interested in joining our team, please submit resume and cover letter to [email protected].

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [email protected]