By: Jonathan Migneault
File Photo.
The North East Local Health Integration Network (LHIN) wants to hear from northerners about their most recent experiences with the health-care system.
March 3rd is the last day the LHIN's Patient Experience Survey can be completed online.
Through a new online survey, the North East LHIN is gathering input on the quality of care people have received across all health-care sectors.
“Did you find your service provider provided the services that you needed?” said Cynthia Stables, the North East LHIN's director of community engagement and communications, citing an example question in the survey. “Did you find that they listened to what you had to say?”
The survey is a followup to a similar questionnaire the North East LHIN posted in December, which focused on home and community care.
Stables said the North East LHIN expected a couple hundred responses, but received more than 1,000 instead.
They are still analyzing the responses, but she said the biggest issue for respondents in northeastern Ontario is access to home and community care services.
Education – how to find out about available services – and the co-ordination of those services were also key issues from the survey results.
Stables said the survey results will help inform the North East LHIN's strategic planning process, which is due to begin in the next year.
“The LHINs are really all about engagement and ensuring that the people we serve are part of the decision-making process,” she said.
