Rogers experiencing a nationwide wireless outage UpdateThursday, October 10, 2013 by: Kate AdamsThis is the latest update from Rogers Communications via thier facebook page:
Rogers and Fido wireless voice and SMS services were fully restored last night. The service interruption which began earlier last evening affected all wireless voice service across the country along with some SMS service.
Nadir Mohamed, President and CEO of Rogers Communications said, “I recognize this service interruption was unacceptable for our customers. We worked as quickly as possible to restore service and it was gradually restored over the course of the evening. I sincerely apologize to all of our customers for this significant inconvenience and appreciate their understanding and patience.”
We’re continuing to investigate the root cause of the issue to help ensure it doesn’t happen again. To thank our customers for their patience, Rogers and Fido will proactively credit all of its postpaid wireless customers for one day of service.
Rogers is experiencing a wireless outage affecting voice and some SMS services across the country. Data services are not affected.
We are investigating the root cause and services are gradually resuming. At this time we do not have an estimate as to when full service will be restored. We sincerely apologize to our customers for the inconvenience.
We are still experiencing service interruptions in some areas and we encourage customers to use a wireline telephone if they need to reach emergency services.
Rogers Communications is reporting that they are experiencing a wireless outage nationally, affecting voice and some SMS service.
"We apologize for the inconvenience and we are working to resolve it as soon as possible," is the note they posted on their facebook page.